Retailer

Reasons why retailers should not consider discounts

When it comes to considering a sales discount, it’s important to understand the implications of offering one. While ...


When it comes to considering a sales discount, it’s important to understand the implications of offering one. While discounts can help attract customers and drive sales in the short-term, they can also hurt your business in the long-run. Offering discounts may seem like an attractive strategy to drive sales, but it’s important to understand the implications of doing so.

Defining discounts in the context of e-commerce

Discounts refer to a reduction in the price of a product or service. They are often used by businesses to attract customers and increase sales. Discounts can be offered in various forms, such as percentage discounts, buy-one-get-one-free offers, or seasonal discounts. They are applied to the total cost of the purchase, resulting in a lower price for the buyer. Discounts can be a great way to incentivize customers to make a purchase or to reward loyal customers. They can also help businesses clear out inventory or promote new products. Overall, discounts are an effective marketing tool that can benefit both businesses and customers.

Price Management

Reasons why retailers should not offer siscounts

  • Unsustainable: Discounts are unsustainable strategies that rely on a constant influx of new customers and can quickly lead to decreased margins if they become too widespread.
  • Dependency: If you use discounts as a strategy for attracting new customers, you risk becoming dependent on them to drive sales.
  • Low-Perceived Value: Offering too many discounts or coupons can lead customers to think that your products are not worth their regular price, which can have a negative impact on your brand’s perceived value over time.
  • Cheaper Quality Perception: Customers may associate discounted prices with lower quality goods or services, as they assume that the products must be inferior if they’re being sold at such low prices.
  • Less Profitable Sales Mix: Discounting certain items in order to move inventory can negatively affect your sales mix over time, leading to less profitable transactions overall as most of the sales end up being discounted ones instead of full-priced items.
  •  Unpredictable Results: It's difficult to accurately predict how successful a discount or coupon campaign will be - despite all the planning in the world, there is no guarantee that it will increase sales.

Discounts  can be a tempting way to draw in customers, but it's important to consider the potential drawbacks that come with using them. As outlined, discounts  should not be your go-to marketing strategy - there are more effective ways to attract customers without sacrificing your brand's value or profit margins. Without careful planning, discounts can end up being more of a burden than a benefit.

Price Management(1)

Focusing on pricing management instead

Pricing management is an effective way for retailers to increase sales and profits without sacrificing customer satisfaction. Retailers should focus on pricing management in order to maximize profits over time. Pricing management allows retailers to adjust their prices based on market conditions, customer demand and other factors, giving them the ability to capture more of their customers' spending. This strategy can be especially beneficial for businesses that operate in highly competitive markets, as it gives them an opportunity to remain competitive without resorting to discounts or coupons. Pricing management can also help retailers maintain their margins while still passing savings on to their customers - which is something that no amount of discounts can do.

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